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The manufacturing process involves more than one sub-process, detailed information is required in advance
transfer of materials for storage, production and sale to the final consumer.
Information requirements of the manufacturing sector
Management deals with daily costs, production targets, product quality, delivery
2. Service sector
The final product is intangible, so information is critical in various steps, e.g. preparation, delivery and customer information system (CS507) VU
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satisfaction. Quality maintenance is an issue that requires structured reporting.
Information requirements of the service sector
• Quality of services provided.
• Delivery Method
• Customer satisfaction
• Time planning
• Resource management
Monitoring requires information for each product, e.g.
• Customer profiles
• Customer comments
• Sales volume
• Stock movements Production/procurement cycle
• Market needs
3.2 Nature of Business and Information Requirements
As the organization’s size and scope of operations change, information requirements must be adjusted
for better monitoring and keeping things under control. Information system (CS507) VU
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Unique attributes of an organization
Organizations can be distinguished based on different criteria. They are as follows.